Video tutorial #1: SafeDNS Agent Installation

Video tutorial #2: SafeDNS Agent Settings and Features

What is Agent created for

The agent software is designed to automatically launch and manage the SafeDNS web filtering service on Windows-based computers. The Agent should be installed on the PC when you have a private (local) or a dynamic public IPv4 address or you want to have a separate web filtering policy for each Windows-based computer within your network. 

Attention! If you want to configure the SafeDNS web filtering service for the entire network you can find information about the available settings in the Instructions section of our website. 

Agent Installation

1. To download Agent, log into your account using your email and password. If you have already downloaded Agent, skip this step and go to Step 3.

2. In the Dashboard go to Help > Tools and click on the "Download Agent" button under "Agent for Windows".

3. Make sure your current Windows user account has Administrator rights. Run the SafeDNS-Agent-Setup.exe file and install Agent on your computer following the program prompts. If you see Windows SmartScreen alert, click More options > Run anyway to start the installation.






4. After the successful installation Agent will be launched automatically.

Agent Unattended Installation

You can install Agent in an unattended automatic way. This allows you to automatically install and launch the service, manage the filtering policies and collect web traffic statistics on several individual computers within your network. Learn how to install Agent in unattended mode.

Getting Started with Agent

1. After the first launch, you need to enter your login (registration email) and password. 

2. If you forgot your password click the Forgot my password link and recover it with the password recovery service.

3. If you downloaded Agent from the external website and don’t have an active SafeDNS account, then you can register directly from the Agent following the Create one link at the bottom of the window.

4. After successful login, the Home page of the program will be shown. This page contains:

  • Current status of the filtering service in the center 
  • Active filtering profile at the top
  • On/Off filtering slider button at the bottom 


5. You can temporarily shut down the filtering by clicking on the slider button at the bottom of the window (your will be asked for a password if the settings are password protected).

Content Filtering Settings

1. To set up your filtering rules go to the Content filtering settings section.

2. Attention! The new filtering policy applies in 5-7 minutes after its changing. If your new filtering policy does not work, restart your browser to clear its cache. For more information see the FAQ.

3. If you have more than one filtering profile, you can select the needed one at the top of the window (for paid plans only). If you click on the Plus button you will proceed to the Profiles section where you can create a new profile. 

4. In the Categories tab you can see a full list of content categories of your current filtering profile. In this tab, you can block or allow any of them. The red cross indicates blocked categories and the green check mark indicates allowed categories. Also, you can block or allow an entire group of categories by clicking on the group name. The gray cross near a group name means that some categories are blocked and some of them are allowed.

5. In the Exceptions tab you can create deny and allow lists for individual websites (domains). Domains in your denylist will always be blocked even if the category of these domains is allowed. Domains in your allowlist will always be accessible even if the category of these domains is blocked. If you want to block a group of subdomains, add the main domain (for example, google.com) to the denylist and all subdomains on this domain will be blocked (subdomains like drive.google.com, translate.google.com, photos.google.com, etc).

6. You can also create named deny or allowlists and apply them to one or several different profiles (this option is available in Dashboard only). Learn more about how to create named lists.

7. For the correct performance of your Internet Service Provider’s local resources such as media archives, online TV services, or your company’s local resources such as file share servers, printers, etc., add a local domain and IP address of this domain in the Aliases tab.

8. You can manage additional settings such as Force Safe Search, Force Restricted Mode for YouTube, and Use the Allowlist only in the Additional settings tab.

Attention! All domains which are not added to the allowlist will be blocked when Use the Allow List only option is active.

Creating Additional Filtering Profiles

You always have one filtering profile named “Default”. It can not be deleted. You can also create additional profiles (for paid plans only) and use them to apply different filtering policies for:

  • a different user accounts on the same PC,
  • different PCs with SafeDNS Agent installed. 

To create a new filtering profile follow these steps:

1. Go to the Profiles section on the Settings page.

2. Type the name of the new profile in the Create profile field. After that, click the Plus button on the right to create a profile.

3. Now you can set up a filtering policy for the new profile. It can be done in Settings > Content filtering settings. You can use the Cogwheel icon near the profile’s name, to be automatically redirected to the Content filtering settings of this profile.

4. To delete a profile press the Cross icon near the profile’s name.

5. You can set up one of your profiles as active in the Active profile dropdown menu.

Binding Local Users to the Filtering Profiles

If you have several filtering profiles, you can bind local users on your PC to these profiles. In this case, the selected profile will be applied to the selected Windows user after they log into the system.

1. To bind a user to a filtering profile, go to the Local users tab in the Profiles section. Check the Bind local users to profiles box to activate binding.

2. Choose the necessary Windows user in the User dropdown menu. Then select the preferred profile from the Profile dropdown menu and press the Plus icon.

3. To unbind a Windows user from a profile, press the Cross icon near the user’s name.

4. To turn off local users’ binding, uncheck the Bind local users to profiles box.

Filtering Schedule

Additional profiles can be used for a filtering Schedule. You can choose the time for applying additional profiles, for the other time "Default" profile will be active. It allows you to apply different settings or limit web access at certain time periods in a single day. Schedule configuration is available in the Dashboard on the SafeDNS website only. Learn how to set up a filtering schedule. 

Password Protection

Actions such as changing settings, Agent uninstall, filtering suspension, and profile changing, are by default protected by your password.

Password protection can be deactivated in Settings > Common settings. To turn off password protection, uncheck Protect settings with password box. We recommend it only if you're a sole user of your computer. You can also manage additional settings, such as Show Agent icon in the system tray, and Automatically check for updates.

Agent's Tray Icon Options

You can use  Agent’s tray icon to stop filtering or change the active profile. Righ-click on it and choose the necessary action.

You can temporarily switch the filtering off for 10 minutes, 30 minutes, 1 hour, and until start or reboot.

You can also change the active filtering profile from the tray icon.


If your settings are password-protected, you will be asked for your password.

To hide Agent's icon in the system tray uncheck the Show Agent icon in the system tray box in Settings > Common settings.

If You Have Issues

If you have issues with the SafeDNS service or Agent, feel free to contact our technical support. You can find our contacts on the Help page in Agent. The Get support button will redirect you to the support form on the SafeDNS website. The Check for updates button allows you to automatically download the most recent version of the SafeDNS Agent.



If SafeDNS Support asks you to send a system report, you can get it in Agent. To get the report click the System information button on the Help page. This operation can take a few minutes. Then copy the report and send it to the Support team via the feedback form.