Root certificate or SSL certificate is the main part of the website security. SSL certificate is required for correct operation of sites with a secure (HTTPS) connection. If you have issues with displaying the SafeDNS block page (your internet browser shows a message "Unable to access the site"), you need to download a SafeDNS certificate and configure it to use in your browser.
|(if the browser starts installing the certificate when you click on this button, cancel it, right click on the button and choose 'Save as...')|
To install SafeDNS certificate read the following instructions:
To check how the block page shows on HTTPS read this instruction:
1. SafeDNS root certificate installation for Windows (for Internet Explorer, Edge, Opera, Google Chrome browsers)
To install the certificate in Internet Explorer, Edge, Opera, Google Chrome you need to go through the system settings.
Attention! Mozilla Firefox browser does not use the system settings. To install the certificate use this instruction.
Step 1. Click Start, and start typing the phrase 'Control Panel'.
When the Control Panel icon appears, click on it.
Step 2. In Control Panel search, type Internet Options and click on the icon that appears.
Step 3. In Internet Properties chose Content tab and click Certificates.
Step 4. In Certificates open Trusted Root Certification Authorities tab, and then click Import.
Step 5. Click Next in Certificate Import Wizard.
Step 6. Click Browse and select a downloaded SafeDNS certificate file.
Step 7. Make sure that the certificate is placed in the store Trusted Root Certification Authorities.
Step 8. Confirm the previously performed action by clicking on Finish.
Step 9. In Security Warning you need to answer positive by clicking Yes.
Step 10. Close Certificate Import Wizard by clicking OK.
Mozilla Firefox browser does not use the system settings, so proceed with the installation of the certificate in the following way.
Step 1. Click on the Settings icon in the top right corner of your browser and select Options.
Step 2. In the left menu, choose Privacy & Security, scroll to the bottom of the page and click View Certificates.
Step 3. In Certificate Manager, select Authorities, and then click Import.
Step 4. Select downloading a SafeDNS certificate, tick the box Trust this CA to identify websites, and then click OK.
Step 1. Press the hotkey CTRL + SPACE and type 'Keychain' in Spotlight search. Open the Keychain Access application.
Step 2. In Keychain Access application, select Login - System.
Step 3. Drag and drop the pre-loaded SafeDNS certificate in the right side of the Keychain Access application where the rest of certificates are stored.
Step 4. Right-click the SafeDNS certificate and select Properties certificate. In the window that opens choose when to use this certificate, select 'Always trust'. Close the window.
Step 5. The application Keychain Access, make sure that the SafeDNS certificate is marked as trusted for this account.
Now you can check the blocking of HTTPS sites. When you are trying to go to a blocked site you will see the SafeDNS blockpage. If the blockpage is not shown, or there's a browser warning about an invalid certificate - repeat the steps to install the certificate.
If after re-setting there remain outstanding issues or concerns, please contact our technical support team.