15.1. How to get support

15.2. What is SafeDNS Help Desk portal

15.3. How to completely disable content filtering

15.4. How to change email account

15.5. How do I change my account password

15.6. My IP address is already used by someone else

15.1. How to get support

For technical support you can call +1.800.820.2530 ext. 2 or send an email at support@safedns.com.

You can also contact our technical support team using our website. Just go to Dashboard -> Support, and describe the problem.

15.2. What is SafeDNS Help Desk portal

On SafeDNS Help Desk portal (https://help.safedns.com/support/home) you can find: 

  • FAQs and answers to them,
  • All SafeDNS technical guides on getting started with SafeDNS, setting up the content filtering service on different devices and OSes.

To find the necessary guide quicker you can search for a particular term – enter it in the search bar.

Have an online chat with Support - just click the Need help button. 

If you are experiencing a technical issue with the SafeDNS service or have a query to SafeDNS Support, just click the New Support Ticket button and create a ticket. You can always check your ticket status in the Ticket section of the portal. Sysadmins of large organizations can now check status of all tickets created by employees of the organization.

Use the Forums section of the portal to start a discussion on a topic related to SafeDNS.

15.3. How to completely disable content filtering

To completely disable the internet filtering, you need to delete SafeDNS Agent, delete the IP address in Dashboard -> Settings -> Nets, reset your router's settings, remove the preferred DNS server (network settings), remove VPN clients from a computer and mobile device.

15.4. How to change email account

To change your email, you can contact our technical support team at +1.800.820.2530 ext. 2 or send an email to support@safedns.com, or contact us via the form on the SafeDNS site.

15.5. How do I change my account password

To change your password, you can use a special form. Just go to Dashboard -> Account -> Password, then enter your old password and new one. If you, for some reason, cannot remember or have lost your password, you can use a password recovery form.

15.6. My IP address is already used by someone else

You need to contact technical support. This situation can occur if your ISP gave you the IP address of a person who used to be a SafeDNS client.

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